1) When is the peak repair time for water and sewer lines, and why?

Winter typically places a greater demand on both water and sewer lines. Repairs are usually needed due to hard freezes which result in cracked lines. Additionally, tree roots will often create destruction of lines as they pursue water from within the pipes.

2) What happens when if my water pressure drops?

Water pressure may drop for three reasons:

Waterline is being repaired
City water tank’s volume is low
Waterline is leaking
Call 704-951-3015

3) Why is my water bill higher than normal?

Increase in water usage

If your usage is the same as normal, check for leaking toilets, sinks, or pipes. Be sure to check pipes under cabinets, crawl spaces, and look for moist areas within your yard. Please note that if the leak occurs anywhere between the water meter and the home, the property owner is responsible for repairs. The city will make repairs on pipes from the street to the water meter.

4) If I purchase a home, how soon can I get city water and sewer services?

If the home is connected, average response time is same day of request.

Call 704-827-3943

5) Why do I pay sewer on my irrigation?

To avoid having sewer charges on your outdoor usage a separate tap/meter will need to be installed.

6) Is my meter read every month?

Yes either by a person or radio read.

7) Do I qualify for a leak adjustment?

If you have a residential account and your usage has more than doubled.

8) Can I get a sewer adjustment when I fill my pool?

No, we only give adjustments for leaks.

9) How can I pay my bill?

In person at the Citizen Center, by mail or autodraft.  There is also a Drop Box located at the Citizen Center in front of the Police Department entrance.

10) Who do I call if I notice major water leaks?

Call: 704-951-3015 or 704-822-2939 (8:00 AM to 5:00 PM, Monday – Friday)

After hours call: 704-822-2928 or 704-827-4261