The Utilities Department

The City of Mount Holly Drought Response

The Utilities Department handles the following divisions and issues.

Drinking Water Treatment
Water Recovery & Treatment
Stormwater
Geographic Information Systems

Mount Holly’s Utilities Department is also responsible for the installation and repair of public water and sewer services. The City of Mount Holly is only responsible for installation of lines extending from the street to the water meter, while residents are responsible for installation and repair of lines starting at the water meter and connecting to the home.

Home and business water flow meters are read on a monthly basis.

Frequently Asked Questions

1) When is the peak repair time for water and sewer lines, and why?

Winter typically places a greater demand on both water and sewer lines. Repairs are usually needed due to hard freezes which result in cracked lines. Additionally, tree roots will often create destruction of lines as they pursue water from within the pipes.

2) What happens when if my water pressure drops?

Water pressure may drop for three reasons:

Waterline is being repaired
City water tank’s volume is low
Waterline is leaking
Call 704-951-3015

3) Why is my water bill higher than normal?

Increase in water usage

If your usage is the same as normal, check for leaking toilets, sinks, or pipes. Be sure to check pipes under cabinets, crawl spaces, and look for moist areas within your yard. Please note that if the leak occurs anywhere between the water meter and the home, the property owner is responsible for repairs. The city will make repairs on pipes from the street to the water meter.

4) If I purchase a home, how soon can I get city water and sewer services?

If the home is connected, average response time is same day of request.

Call 704-827-3943

5) Who do I call if I notice major water leaks?

Call: 704-951-3015 or 704-822-2939 (8:00 AM to 5:00 PM, Monday – Friday)

After hours call: 704-822-2928 or 704-827-4261