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Customer Service Utility Billing


Our Primary Goal: To provide accurate and timely billing for City services and for the collection of all revenues paid to the City

AFTER-HOURS EMERGENCY? If you are a City of Mount Holly Utility customer and have an after-hour emergency with your utility service, please call (980)522-0202.

Offices for Utility Customer Service are open Monday through Friday, 8:00 AM to 5:00 PM and are located in The Municipal Complex at 400 E. Central Ave., Mount Holly, NC 28120 on the second floor.


  • To start utility service an application should be completed and brought to the City of Mount Holly located at the above address or completed online at the links below. 
  • The City requires a $65.00 deposit for residential customers inside the city limits and a $80.00 deposit for customers outside the city limits. This deposit must be paid within 7 days of service start date or services will be disconnected. 
  • Our business customers are also required to pay a deposit of $100.00 inside the city limits and $115.00 outside the city limits. This deposit must be paid within 7 days of service start date or services will be disconnected.
  • Commercial and Residential applications are available to be online at the links below:


To disconnect your Utility account, please fill out this online form



Payments are accepted in person Monday through Friday, 8:00 AM to 5:00 PM at the Customer Service window (2nd floor of the Municipal Complex located at 400 E. Central Ave., Mount Holly, NC 28120). The City of Mount Holly only accepts cash, check or money orders for in-person payments.


Included with your monthly City of Mount Holly utility bill is a window envelope that you can use to mail your payment. Please tear off the top bill stub portion to include with your payment and make sure the return address shows through the window on the envelope. It is also helpful to include your account number on your check or money order. In the event that you have lost your return envelope or do not have your bill with the remittance address, please send payments to the following address:

City of Mount Holly
PO Box 406
Mount Holly, NC 28120



Create your profile by entering your First Name, Last Name, email address and create a password 

Click create profile.

  • Once you are signed in you will click the + button to Add Account 
  • Enter your house number, street name, abbreviated suffix (i.e., Rd, Ave, St, Cir, Blvd, Dr, Ct), and your account number and click find accounts Once you locate the matching accounts, click the small box and then click add accounts 
  • If you have multiple accounts follow the process to continue to add accounts 
  • You can now view current bill, payment history, view your usage, and make a payment 

If you do not wish to register your account, simply click on the try quick pay button at the top of the page. 

  • You will then enter your physical address and your account number and click find accounts 
  • You will then click the pay now button and follow the payment instructions 

For video tutorials on how to register and add your account go to the link below: 


Save time and money by participating in the City's Automatic Bank Draft Program for your monthly utility bills. No more writing a check each month, paying postage, or worrying about late fees or disconnection of your services. We will continue to send you a monthly utility statement showing your total current charges and the date this amount will be automatically drafted from your bank account, typically between the 10th and 16th of every month. 

Participation is easy and free.
1. Fill out this online form. Make sure to attach a photo of a voided check that clearly shows your routing and account number.
2. Email it to, put it in our Drop Box near the Police Department, or drop it off at the Customer Service window during regular business hours. 

Paper forms are available at our Customer Service window during regular business hours. 

The City of Mount Holly has one dropbox location available. The dropbox is located on the police station side of the building at 400 E. Central Ave., Mount Holly, NC 28120.

Drop box outside of Mount Holly Police Department

Important Information About Your Water Bill


If the 16th day falls on a holiday or non-business day, payment is due the prior business day. Unpaid accounts will be assessed a late fee following the initial due date.

Accounts still in arrears at 5:00 PM ON THE 26th day of the month (if the 26th falls on a holiday or non-business day, payment is due the prior business day) are subject to an additional delinquent penalty and service disconnection. 

If service is disconnected, payments for reconnection must be received at Municipal Complex by 3:30 PM on any regular business day in order to have utility services reconnected on the same day. Any payments for reconnection to include online payments received after 3:30 PM will be reconnected by 5:00 PM the following business day. No reconnections will be made after 5:00 PM. on any business day. Regular business working hours are 8:00 am to 5:00 PM, Monday through Friday, excluding holidays.

Failure to receive a bill does not excuse responsibility for timely payment or prevent disconnection.

Payments are applied to charges in this order.

  • Penalties and Late Fees
  • Recycling
  • Garbage
  • Storm Water
  • Sewer
  • Water

Tampering with a meter is a criminal offense.

If you have any questions concerning your bill, please contact Customer Service at (704) 827-3931 or