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Revenue Collection and Utility Billing

IMPORTANT INFORMATION REGARDING CORONAVIRUS
Due to the current outbreak of the coronavirus (COVID-19) it has become necessary for the City of Mount Holly to take certain steps for the sake of protecting the public and its employees. Much like other jurisdictions throughout the country, there are certain protocols that are being instituted and implemented. City Hall is now closed to the public, until further notice. 

**UTILITY PAYMENT UPDATE: The City of Mount Holly realizes that many of our customers are facing unusual financial hardships as a result of the pandemic. That's why we've taken several measures to help lessen the strain. We've suspended residential disconnections for non-payment as of March 31, 2020. The City is also suspending fees associated with residential late payments from March 31, 2020 for the next 60 days. The City will extend payment plans to those who request. We are currently developing options for our citizens, please call our office if you have an immediate need. We will keep you updated as new information develops. We encourage all customers to stay as current as possible with their payments to avoid building up a large balance that may be difficult to manage later.
If your utility services are currently disconnected for non-payment, please contact our office, 704-827-3931 or email utilitybilling@mtholly.us.

UTILITIES PAYMENTS: Please utilize our online payment website (click here). Or payments can be mailed or placed in the drop box located in front of the Police Department.

REVENUE COLLECTION, UTILITY BILLING, AND PAYMENT METHODS

Our Primary Goal: To provide accurate and timely billing for City services and for the collection of all revenues paid to the City

AFTER-HOURS EMERGENCY? If you are a City of Mount Holly Utility customer and have an after-hour emergency with your utility service, please call (980)522-0202.

OFFICE HOURS
Offices for Utility Customer Service are open Monday through Friday, 8:00 AM to 5:00 PM and are located in The Municipal Complex at 400 E. Central Ave., Mount Holly, NC 28120 on the second floor.

TO START SERVICE

  • To start utility service an application should be completed and brought to the City of Mount Holly located at the above address.
  • The City requires a $50.00 deposit for residential customers inside the city limits and a $65.00 deposit for customers outside the city limits.
  • Our business customers are also required to pay a deposit of $100.00 inside the city limits and $115.00 outside the city limits.
  • Commercial and Residential applications are available to download:
  • For a residential application, click here.
  • For a commercial application, click here

PAYMENT METHODS

IN PERSON PAYMENTS (CURRENTLY SUSPENDED DUE TO COVID-19 RESTRICTIONS)

Payments are accepted in person Monday through Friday, 8:00 AM to 5:00 PM at the Customer Service window (2nd floor of the Municipal Complex located at 400 E. Central Ave., Mount Holly, NC 28120). The City of Mount Holly only accepts cash, check or money orders for in-person payments.

PAYMENT BY MAIL

Included with your monthly City of Mount Holly utility bill is a window envelope that you can use to mail your payment. Please tear off the top bill stub portion to include with your payment and make sure the return address shows through the window on the envelope. It is also helpful to include your account number on your check or money order. In the event that you have lost your return envelope or do not have your bill with the remittance address, please send payments to the following address:

City of Mount Holly
PO Box 406
Mount Holly, NC 28120

ONLINE PAYMENTS

You can pay your bill online with a debit or credit card 24 hours a day, 7 days a week.  In order to access your account, you will need the following information:

  • your utility account number
  • pin number (found on the bottom left of your bill) 
  • mail-to zip code (if different from the bill-to zip code)

NOTE: Online payments received after 5:00 PM on the due date will incur the appropriate late/delinquent penalty.

AUTOMATIC BANK DRAFT

Save time and money by participating in the City's Automatic Bank Draft Program for your monthly utility bills. No more writing a check each month, paying postage, or worrying about late fees or disconnection of your services. We will continue to send you a monthly utility statement showing your total current charges and the date this amount will be automatically drafted from your bank account, typically between the 10th and 16th of every month. 

Participation is easy and free: just download and complete an Automatic Bank Draft form, fill out and attach a voided check and mail to

City of Mount Holly
PO Box 406
400 E. Central Ave. 
Mount Holly, NC 28120

 You may also email it to utilitybilling@mtholly.us, put it in our Drop Box near the Police Department, or drop it off at the Customer Service window during regular business hours. 

DROP BOX
The City of Mount Holly has one dropbox location available. The dropbox is located on the police station side of the building at 400 E. Central Ave., Mount Holly, NC 28120.

Drop box outside of Mount Holly Police Department








Important Information About Your Water Bill

NOTE: PAYMENTS ARE DUE BY 5:00 PM ON THE 16TH DAY OF EACH MONTH

If the 16th day falls on a holiday or non-business day, payment is due the prior business day. Unpaid accounts will be assessed a late fee following the initial due date.

Accounts still in arrears at 5:00 PM ON THE 26th day of the month (if the 26th falls on a holiday or non-business day, payment is due the prior business day) are subject to an additional delinquent penalty and service disconnection. 

If service is disconnected, payments for reconnection must be received at Municipal Complex by 3:30 PM on any regular business day in order to have utility services reconnected on the same day. Any payments for reconnection to include online payments received after 3:30 PM will be reconnected by 5:00 PM the following business day. No reconnections will be made after 5:00 PM. on any business day. Regular business working hours are 8:00 am to 5:00 PM, Monday through Friday, excluding holidays.

Failure to receive a bill does not excuse responsibility for timely payment or prevent disconnection.

Payments are applied to charges in this order.

  • Penalties and Late Fees
  • Recycling
  • Garbage
  • Storm Water
  • Sewer
  • Water

Tampering with a meter is a criminal offense.

If you have any questions concerning your bill, please contact Customer Service at (704) 827-3931.

Don Petty
Utility Billing /
Revenue Collection
Phone: (704) 827-3931
Fax: (704) 822-2933
donald.petty@mtholly.us

Marvenia York
Utility Billing / Revenue Collection
Phone: (704) 827-3931
Fax: (704) 822-2933
marvenia.york@mtholly.us