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During normal business hours (Monday –Friday, 9:00 AM-5:00 PM)
After normal business hours (Holidays and Weekends), 24-Hour On-Call
Call the Stormwater Hotline/Helpline at (704) 813-0251 to report flooding, pollution, spills, illegal dumping, or illicit discharges or to ask questions about Stormwater and request Stormwater Services.
Start or Disconnect Services
Residential Service Application | Commercial Service Application
The Utility Department is composed of the following: Administration, Water Treatment, Waste Water Treatment, Field Services, Stormwater, and Engineering/Inspection.
All of these work together to accomplish the department goal of providing quality drinking water while protecting our customers and infrastructure, and preserving our precious natural resources and environment.
Each team member plays an important role in reaching our department goal.
Administration is the key financial, project status, State permits, and document control mechanism within the Utilities Department. The Utilities & Engineering Administrator prepare five (5) Division fiscal year budgets for the Department. Tracking expenditures, purchase orders, and vendor invoices is a monthly task. A capital project status report is produced monthly to keep track of the project status approved each fiscal year. Backflow Prevention administration, State water and sewer permits, and project administrative responsibilities are also managed through the Administrator.
David Johnson, PE
City Engineer, Utilities Director
Phone: (704) 951-0074 ext. 1002