Mount Holly, NC

Revenue Collection and Utility Billing

IMPORTANT INFORMATION REGARDING CORONAVIRUS
Due to the current outbreak of the coronavirus (COVID-19) it has become necessary for the City of Mount Holly to take certain steps for the sake of protecting the public and its employees. Much like other jurisdictions throughout the country, there are certain protocols that are being instituted and implemented. City Hall is now closed to the public, effective immediately.

PAYING UTILITIES PAYMENTS: please utilize our online payment website (click here). Or payments can be mailed or placed in the lock box located in front of the Police Department.

To Start Service

To start utility service an application should be completed and emailed to utilitybilling@mtholly.us or mailed to The City of Mount Holly, PO Box 406, Mount Holly, NC 28120.
The City requires a $50.00 deposit for residential customers inside the city limits and a $65.00 deposit for customers outside the city limits.
Our business customers are also required to pay a deposit of $100.00 inside the city limits and $115.00 outside the city limits. Deposits can be mailed or placed in the Lock Box located in front of the Police Department.
Commercial and Residential applications are available to download:

IN-PERSON PAYMENTS
Effective immediately, only payments are accepted by lock box located in front of the Police Department. The City of Mount Holly only accepts check or money orders for payments made by lockbox.

Payment by Mail:

Included with your monthly City of Mount Holly utility bill is a window envelope that you can use to mail your payment. Please tear off the top bill stub portion to include with your payment and make sure the return address shows through the window on the envelope. It is also helpful to include your account number on your check or money order. In the event that you have lost your return envelope or do not have your bill with the remittance address, please send payments to the following address:

City of Mount Holly
PO Box 406
Mt. Holly, NC 28120

Drop Box:

The City of Mt. Holly has one drop box location available. The drop box is located on the police station side of the building at 400 E. Central Ave. Mount Holly, NC 28120.

Online Payment:

You can pay your bill online with a debit or credit card 24 hours a day, 7 days a week. For your convenience, a link is located on the right side of this web page. In order to access your account you will need your utility account number, pin number (found on the bottom left of your bill) and the mail to zip code if different from the bill to zip code.

NOTE: Online payments received after 5:00 pm on the due date will incur the appropriate late/delinquent penalty.

Automatic Bank Draft:

Save time and money by participating in the City's Automatic Bank Draft Program for your monthly utility bills. No more writing a check each month, paying postage, or worrying about late fees or disconnection of your services. We will continue to send you a monthly utility statement showing your total current charges and the date this amount will be automatically drafted from your bank account, typically between the 10th and 16th of every month. Participation is easy, and free, just download and complete an Automatic Bank Draft form, fill out and attach a voided check and mail or bring it to:

City of Mount Holly
400 E. Central Ave.
PO Box 406
Mt. Holly, NC 28120

Please note that payments made after 5:00pm, on weekends or holidays, will be posted the next business day.


Important Information About Your Water Bill

PAYMENTS ARE DUE BY 5:00 PM ON THE 16th DAY OF EACH MONTH. If the 16th day falls on a holiday or non-business day, payment is due the prior business day. Unpaid accounts will be assessed a late fee following the initial due date.

Accounts still in arrears at 5:00 PM ON THE 26th day of the month (if the 26th falls on a holiday or non-business day, payment is due the prior business day) are subject to an additional DELINQUENT PENALTY and SERVICE DISCONNECTION.

If service is disconnected, payments for reconnection must be received at Municipal Complex by 3:30 p.m. on any regular business day in order to have utility services reconnected on the same day. Any payments for reconnection to include online payments received after 3:30 pm will be reconnected by 5:00 pm the following business day. No reconnections will be made after 5:00 p.m. on any business day. Regular working hours are 8:00 am to 5:00 pm, Monday through Friday, excluding holidays.

Failure to receive a bill does not excuse responsibility for timely payment or prevent disconnection.
Payments are applied to charges in this order.

  1. Penalties and Late Fees
  2. Recycling
  3. Garbage
  4. Sewer
  5. Water

Tampering with a meter is a criminal offense.

If you have any questions concerning your bill, please contact Customer Service at 827-3943 prior to the 16th of the month. Your account may still be subject to late charges or service interruption after that date.

Don Petty

Utility Billing/Revenue Collection
Phone (704) 951-3007
Fax (704) 822-2933

Marvenia York

Utility Billing/Revenue Collection
Phone (704) 951-3008
Fax (704) 822-2933


Online Utility Payment

Clicking the below link will direct you from the City's website to a secure location where you will be able to view your current amount due and pay your bill by debit or credit card. You will need your account number and your assigned four digit pin (found on your bill). Additionally you will be able to view your usage and payment history.

Please be aware that you will be charged a convenience fee for this service.

Also note that you will receive a confirmation at the completion of your transaction; if you do not receive a confirmation please contact our office to verify your payment was received.

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